Travailler avec des gens difficiles, Livre de poche par Hakim, Amy Cooper; Solomon, points de vente Murie...

Product Name: Travailler avec des gens difficiles, Livre de poche par Hakim, Amy Cooper; Solomon, points de vente Murie...
Book Title：Working With Difficult People Author：Hakim, Amy Cooper; Solomon, Muriel Language：english ISBN：9780143111870
Working With Difficult People, Paperback by Hakim, Amy Cooper; Solomon, Muriel, ISBN 0143111876, ISBN-13 9780143111870, Brand New, Free P&P in the UK

A revised edition of the classic guide on how to best resolve conflict in todays technologically advanced workplace.

Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
 
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and points de vente offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts..