Points de vente Loccitane en provence very dry skin intensive hand balm brand new

My Boutique Policies

We sellnew and authenticitems unless otherwise stated.

All items to USA are shipped insured and tracked

I ship on Tuesday and Friday mornings so ensure your purchase is made before the cut off on these days

PLEASE NOTE: I answer any and all messages but on the weekend,I try to do outdoor stuff with my 4 kids as a widowed mom so I am not in the store so messages from weekends are usually answered Monday to Friday, please have patience on the weekends thanks

I ship all items via a courier service so items to USA arrive

Within 5-7 business days

For any international delivery takes 7-21 business days

For Canada 5-7 business day (Canada post only)

If address is confirmed in PayPal and missing apt number for example or unit number, the postages non-refundable and there is not our fault in shipping you must pay any additional fees to have item reshipped. Items are shipped only to the confirmed address in PayPal as stated in your PayPal terms thanks

Returns Policy

- if an error was done on our side I take 100% responsibility, but you need to return item, with return label I provided-shipping fees are non-refunded if you need to return for any item you don?t like or want for any reason and I deduct any custom fees if I am billed when item is returned to me.

Also if a item is refused for any reason or unclaimed then it returns back to me i amchargedby the courier theoriginalshipping fees plus the same $(double) to return to me which will be deducted from your refund as well as any added customs unclaimed feesincurredon the way.

6% GST is automatically added to your total shipping and auction total (come up as states(prov) tax.

If in Canada, your item will be charged your provinces sales tax (HST)

If you want items faster, please message for express postage so I can send invoice to the speed of post you require.

Please contact before paying if you need combine ship, otherwise fees are non-refundable.

Please leave only positive feedback for us as this how I keep shipping rates down and have fast shipping from Canada and provide,

CUSTOM FEES FOR INTERNATIONAL BUYERS ARE NOT INCLUDED IN THE POSTAGE, THY VARY SO ARE THE PURCHASERS RESPONSOBLITY.

If you refuse a parcel for custom fees it is your extra cost that will be incurred as I have to pay customs to get it back to return item to me, so you will face reshipping cost and extra customs fees as I have to pay to get item back.

All parcels are tracked and are *100% insured parcels

I ship courier from Canada to USA, so shipment arrives 5-7 business days with minimal custom delay applicable for USA only.

Thanks, and enjoy your purchase